Returns & Refund Policy

 

 

At SportZbody, we are committed to delivering a premium experience from purchase through to post-delivery care. Your satisfaction is our priority, and we aim to make our returns process clear, efficient, and straightforward.

 

 

Returns Overview

We accept returns on eligible items within 14 days of delivery, provided the conditions below are met and subject to any consumer rights that apply to your order.

If you are not fully satisfied with your purchase, please contact us before sending anything back. Our team will guide you through the return process and provide the information you need.

For international orders, return shipping costs and customs requirements may differ from domestic returns. Any applicable costs will be clearly explained before you proceed with your return.

 

 

Eligibility Criteria

To qualify for a return, items must be received in approved, saleable condition:

  • Unused and showing no signs of wear

  • All original labels and tags attached

  • Free from odours, including perfumes or deodorants

  • Free from make-up, stains, or markings

  • Unwashed and unaltered in any way

Items that do not meet these standards may not be accepted, except where applicable consumer law provides otherwise.

If a return is rejected because the item does not meet the applicable return conditions, the item may be sent back to you and any return shipping costs will be your responsibility.

Your statutory consumer rights are not affected. If an item is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements, different return rights may apply.

 

 

Final Sale Items

Items marked as FINAL SALE — including promotions such as Black Friday and Cyber Monday — are non-returnable, except where required under applicable law.

 

 

Return Approval Requirements

For standard returns, we may request the following information or evidence to help us process your request:

  • Photo of the unworn item

  • Photo of the security tag

  • Photo of the original packaging

  • Photo showing a visible written date

  • A clear reason for return

We may request additional information where reasonably necessary to assess your return.

We will not require information or evidence that would unlawfully restrict your statutory consumer rights.

 

 

Return Timeframe

Once your return request has been approved:

  • Items must be shipped back within 14 days, unless a different period applies under applicable law

  • Returns sent outside the applicable timeframe may be declined, except where statutory rights provide otherwise

Please do not send items back before your return has been authorised. This helps us ensure your return reaches the correct location and can be processed without unnecessary delays.

 

 

Return Shipping

For change-of-mind, sizing, fit, colour, style, or other customer-initiated returns, the customer is responsible for the direct cost of returning the item to SportZbody, subject to applicable law.

This applies to both UK and international returns.

For international returns, shipping costs can vary depending on the destination and service selected. To keep the process transparent, we will provide the applicable return instructions and, where we can provide a return label, confirm the cost before you proceed.

You may either:

  • Arrange your own suitable tracked return service; or

  • Where available, request a return label from SportZbody and pay the applicable return shipping cost.

If you arrange your own return, please ensure that:

  • The parcel is securely packaged

  • The correct return address is used

  • You retain your tracking information and proof of shipment

  • Any required customs documentation is completed correctly

For international returns, incorrect customs information or failure to follow the return instructions may cause delays or additional charges.

Any additional customs, duties, taxes, brokerage or courier charges that arise from a customer-arranged return may be your responsibility for a customer-initiated return, where permitted by law.

We will provide clear instructions to help you avoid unnecessary charges or delays.

 

 

Returns Where SportZbody Is Responsible

You will not be charged return shipping costs where the return is required because:

  • The item is faulty or defective

  • The item was incorrectly supplied

  • The item was damaged before or during delivery, where SportZbody is responsible

  • The item does not conform to its description or applicable consumer requirements

  • SportZbody is otherwise legally responsible for the return

In these circumstances, we will provide or arrange an appropriate return method at no cost to you, subject to applicable law.

 

 

International Returns

We want international returns to be as straightforward as possible.

For a customer-initiated international return, you are responsible for the direct cost of returning the item. Once your return has been approved, we will provide the return address and clear instructions.

If a return label is available for your destination, we can provide details of the available option and its cost before you proceed.

If you choose to arrange your own return, we recommend using a tracked shipping service and keeping your proof of shipment until your refund has been completed.

Duties, Taxes and Customs Charges

International orders may include applicable taxes, duties or customs charges at the time of purchase.

Any duties, taxes, customs charges or similar amounts included in the purchase price may not be refundable when an order is returned after it has been delivered. Where applicable law requires these amounts to be refunded, we will of course honour those rights..

The treatment of these amounts can depend on the destination country, the type of charge and applicable law.

Where applicable law requires these amounts to be refunded, your statutory rights will apply.

For customer-arranged returns, any new customs, duties, taxes, brokerage fees or other charges created by the return shipment may also be your responsibility, where permitted by law.

 

 

Refunds

Once your return has been received and inspected:

  • You will receive an email confirmation

  • Approved refunds are processed within up to 10 days

Refunds will be issued to your original payment method, subject to the applicable payment provider and any mandatory consumer rights.

For customer-initiated returns, the cost of returning the item is your responsibility. Where SportZbody has provided a return label and you have agreed to its cost, that cost may be deducted from your refund where permitted by law.

For international orders, any taxes, duties, customs charges or other amounts that are not refundable under the applicable rules will not be included in the refund.

Where applicable law requires a different refund or reimbursement, your statutory rights will apply.

 

 

Exchanges

We do not offer direct exchanges.

If you require a different size or style, please return your item for a refund and place a new order.

 

 

Payment Providers & Disputes

By completing a purchase using providers such as Klarna, Clearpay, or similar services, you agree to SportZbody’s policies in full.

Customers must contact SportZbody directly to resolve any issues prior to initiating a chargeback or dispute.

Submitting a dispute without prior contact will be considered a breach of our terms.

In the event of a dispute, SportZbody reserves the right to provide:

  • Proof of delivery (including GPS and delivery confirmation)

  • Order and payment authorisation records

  • Customer communication history

  • Confirmation of policy acceptance at checkout

The following do not qualify as valid chargeback reasons:

  • Incorrect sizing or fit

  • Change of mind

  • Delivery delays within stated timeframes

Any false claims, fraudulent disputes, or attempts to retain goods while obtaining a refund will be escalated to relevant financial fraud prevention authorities.

 

 

Return Responsibility

For customer-initiated returns, including change-of-mind, sizing, fit, colour or style returns, the customer is responsible for the direct cost of return shipping, subject to applicable law.

SportZbody is responsible for return shipping where the return is required because of a fault, defect, incorrectly supplied item, damage for which SportZbody is responsible, or another circumstance where SportZbody is legally responsible for the return cost.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded or restricted.

 

 

How to Initiate a Return

To begin your return, please contact:

Email: support@sportzbody.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

Our team will review your request and provide the appropriate return instructions.

For international orders, we will also explain any applicable return shipping costs or available return-label options before you proceed with the return.

Please do not send your return until your return request has been authorised and you have received the applicable return instructions.

 

 

Agreement

By purchasing from SportZbody, you confirm that you have read and agreed to our:

  • Shipping Policy

  • Delivery Terms

  • Customs Policy

  • Returns & Refund Policy

  • Dispute Resolution Terms

Nothing in this policy affects any mandatory consumer rights that apply to your purchase under the laws applicable to your order.

 

 

Thank you for choosing SportZbody — where performance meets precision, and confidence is built into every design.